Dealing with Aggressive Behaviour
Course Type
Private
: | This outline is available as a private course. Please contact us to arrange this course at a venue and date of your choice. |
Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
Course Overview
This course promotes individual effectiveness when dealing with aggressive behaviour. The course will give the delegates the opportunity to develop the skills that they need to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach which enables them to remain in control.
Prerequisites
- No previous knowledge is required.
Objectives
- Identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
Delegates will be able to:
Course Content
Introduction
- What is difficult and aggressive behaviour?
Why is it important to recognise it early?
Methods to identify the start of this behaviour
Causes of Aggressive Behaviour
- What makes people angry?
What makes people aggressive?
The process of violence
How to deal with your own anger and emotions
- Blowing off steam without venting it on people
Understanding what's really bugging you
Experiencing your feelings without acting them out
Expressing yourself without accusation, sarcasm or hostility
Dealing with Aggression
- Understanding the triggers
Don't use 'fire starters'
Tactics for diffusing situations
Keeping the situation cool
Standing back and be objective
Communications and Counselling
- Using sympathy and empathy
Speaking positively and assertively
Using non-verbal communication
Understanding body language and how it can be used
Action Plan
- Taking it back to the office
Training Options
- Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
- Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
- For further information please contact us on 0191 377 8377
What's Included
- Relaxed refreshment area at our training venues
- Lunch and refreshments when training is delivered at our training venue
- Comprehensive course manual and exercises
How to handle aggressive behaviour training courses, Durham, Washington, Newcastle, North East England. Coping with aggressive behaviour.
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