"Great, exactly what I wanted at a level I could understand"
D. R. UK Asset Resolution
Access Level 1 - March 2012

"I don't think the course could be improved as it was informative, excellent and fun"
P. C. Northumbria Police
Excel Level 2 - February 2012

"Trainer was excellent and very approachable"
L. C. CLRN
VBA Using Excel - February 2012

"This is my third course and I have enjoyed them all"
T. S. Bell Truck and Van
PowerPoint Level 2 - February 2012

"This is my second course and I have enjoyed both and have another booked for February so I wouldn't change anything"
T. S. Bell Truck and Van
Excel Level 2 - January 2011

"Knowledge and professionalism of the trainer was excellent, questions encouraged and answered knowledgeably"
J. M. The Cyrenians
VBA using Excel - December 2011

"Very well presented, easy to follow and trainer willing to answer any questions."
I. R. Solar Solve
Dreamweaver Level 1 - October 2011

"Amazing! Fountain of knowledge!"
L. D. Aesica Pharmaceutical
InDesign Level 1 - June 2011

"Very good way to teach. Nice mix of theory and practice"
K. F. Durham University
Access Level 2 - May 2010

Bullying and Harassment Counselling

     

This outline is available as a private course. Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements. You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course. We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system. Please contact us to discuss this further on 0191 377 8377. Please contact us to discuss private course dates and locations

Course Overview

Bullying and harassment are becoming increasingly common issues in the workplace. This course takes the delegates through the first stage of dealing with the situation with sympathy and empathy, remaining objective and knowing when to escalate the problem.

Objectives

Delegates will be able to:

• Explain the process involved with dealing with the first, important stage of dealing with a bullying and harassment problem.
• Create a good environment, put the person at ease and deal with the problem with sympathy and empathy.
• Assess a situation, have a clear understanding of the situation by being a conciliation device and put people at ease in any environment.
• Demonstrate how to be constructive and positive in the development of resolving issues raised.

Course Content