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Facilitation Skills



     

Course Type


Private:

This outline is available as a private course. Please contact us to arrange this course at a venue and date of your choice.
Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.

You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.

We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.

Please contact us to discuss this further on 0191 377 8377.

Course Overview

Achieving successful outcomes through the effective facilitation of groups of people has never been more important. Effective facilitation may include solving a particular problem, gaining consensus to a course of action, or mediating in conflict. This course covers designing a process that will ensure a successful outcome and gain the commitment of all involved.

Prerequisites

Objectives

Course Content

Introduction to Facilitation

    What is facilitation?
    The role of the facilitator

The Facilitation Process

    Planning, forming, or setting the ground rules
    Organising, storming, or running the race
    Leading, norming, or the finish line is in sight
    Controlling, conforming, or crossing the line

Dynamics and Team Building

    Personality styles
    Recognising your own and other's styles

Communication

    What is communication?
    Be a good listener
    Listening with your eyes
    Getting to the source

Handling Difficult Situations

    The person trying to dominate
    The person who says nothing
    Conflict
    Assertiveness

Training Options

  • Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
  • Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
  • For further information please contact us on 0191 377 8377

What's Included

  • Relaxed refreshment area at our training venues
  • Lunch and refreshments when training is delivered at our training venue
  • Comprehensive course manual and exercises


Facilitation Skills training courses North East England, Durham, Washington, Newcastle, North East


"Trainer was excellent and very approachable"
L.C. CLRN - VBA Using Excel
"Excellent as always"
S.W. National Grid - PhotoShop Level 1
"The trainer was excellent, he listened to what we wanted to gain from the course and didn’t waste time trying to teach us things we would never use, he explained in simple terms..."
P.C. Northumbria Police - Excel Level 2
"Great, exactly what I wanted at a level I could understand"
P.A. Straughans - Access Level 1
"Having one-on-one training was unexpected but was a tremendous bonus. Could not fault the day"
D.R. UK Asset Resolution - PowerPoint Level 2
"This is my second course and I have enjoyed both and have another booked for February so I wouldn't change anything"
T.S. Bell Truck and Van - Excel 2007 / 2010 Level 2
"This is my third course and I have enjoyed them all"
T.S. Bell Truck and Van - PowerPoint Level 2
"Knowledge and professionalism of the trainer was excellent, questions encouraged and answered knowledgeably"
J.M. The Cyrenians - VBA using Excel
"I enjoyed the course and was pleased with the speed it progressed"
G.J. NCFE - HTML Level 1
"Very good way to teach. Nice mix of theory and practice"
K.F. Durham University - Access Level 2
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