Interpersonal Skills

Course Type

Scheduled:

Date	Location	Duration	Cost
25 Jul 2012 (Wed)	Washington	1	£ 255
All prices exclude VAT

Private:

This outline is available as a private course. Please contact us to arrange this course at a venue and date of your choice.

Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.

You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.

We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.

Please contact us to discuss this further on 0191 377 8377.

Course Overview

Whatever your job title, in the world today, much of what you do will mean communicating with other people. This includes anything from 'selling' your ideas through to handling conflict. The key to effective interpersonal skills is to be aware of how you come across to others.

Prerequisites

No previous knowledge is required.

Objectives

Delegates will be able to:

Increase the effectiveness of their relationships with others, understand their own personal style and how they are perceived by others, increase sensitivity to the interpersonal styles of others, develop a range of interpersonal skills and build confidence when interacting with others.
Recognise traits in their own intrapersonal skills
Understand how they can be improved upon to help in communicating to others
Be confident in communications with others
Accept & Receive constructive criticism

Course Content

Introduction

Understand Different Personalities

Effective Communications

Listening Skills

Non-verbal Communication

Assertiveness

Influencing Skills

Interpersonal Techniques

Action Planning

Training Options

Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
For further information please contact us on 0191 377 8377

What's Included

Relaxed refreshment area at our training venues
Lunch and refreshments when training is delivered at our training venue
Comprehensive course manual and exercises

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