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Working Together Effectively - Managers and Admin Staff



     

Course Type


Private:

This outline is available as a private course. Please contact us to arrange this course at a venue and date of your choice.
Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.

You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.

We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.

Please contact us to discuss this further on 0191 377 8377.

Course Overview

This course explores the relationship between a manager and the support role of their PA/secretary. It is aimed at those managers new to the role of having this type of support or those who consider that their current PA/secretary relationship could be improved. By analysing the role expectations of both parties and emphasising the importance of realistic boundaries and objectives, delegates will formulate a strategy for developing a successful partnership with their PA or secretary.

Prerequisites

Course Content

Key Topics

    What is the role of the administrator?
    What is the manager's perception of their role?
    What is the administrator's perception of the manager's role?
    Identify and understand each other's working style
    Agreeing and setting clear objectives
    Establishing targets
    Meeting commitments
    Delegation - giving and receiving
    Developing a clear communication strategy
    Agree on ways to develop a trusting relationship
    Put a plan together for the future

Training Options

  • Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
  • Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
  • For further information please contact us on 0191 377 8377

What's Included

  • Relaxed refreshment area at our training venues
  • Lunch and refreshments when training is delivered at our training venue
  • Comprehensive course manual and exercises


training courses, Durham, Washington, Newcastle, North East


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