Working Together Effectively - Managers and Admin Staff
Course Type
Private
:
| This outline is available as a private course. Please contact us to arrange this course at a venue and date of your choice. |
Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
Course Overview
This course explores the relationship between a manager and the support role of their PA/secretary. It is aimed at those managers new to the role of having this type of support or those who consider that their current PA/secretary relationship could be improved.
By analysing the role expectations of both parties and emphasising the importance of realistic boundaries and objectives, delegates will formulate a strategy for developing a successful partnership with their PA or secretary.
Prerequisites
- No prior knowledge is required.
Course Content
Key Topics
What is the role of the administrator?
What is the manager's perception of their role?
What is the administrator's perception of the manager's role?
Identify and understand each other's working style
Agreeing and setting clear objectives
Establishing targets
Meeting commitments
Delegation - giving and receiving
Developing a clear communication strategy
Agree on ways to develop a trusting relationship
Put a plan together for the future
Training Options
- Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
- Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
- For further information please contact us on 0191 377 8377
What's Included
- Relaxed refreshment area at our training venues
- Lunch and refreshments when training is delivered at our training venue
- Comprehensive course manual and exercises
training courses, Durham, Washington, Newcastle, North East