Managing Challenging Behaviour in Young People

     

Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.

You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.

We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.

Please contact us to discuss this further on 0191 377 8377.

Introduction

What is unacceptable behaviour in young people and why is it important to recognise it early?
Methods to identify the start of this behaviour

Causes of Unacceptable Behaviour

What makes young people difficult and aggressive?
The process of aggression and violence

How to deal with your own anger and emotions

Blow off steam without venting it on people and understand what's really bugging you
Experience your feelings without acting them out
Express yourself without accusation, sarcasm or hostility

Dealing with Difficult Young People

Be specific about expectations and stick to it
Don't get into power struggles
Choose your battles wisely
Praise, praise and more praise
Be knowledgeable about their specific problems and difficulties
Spend 'one-to-one time' with the young people
Give bonuses and focus on the positives
Be specific about positive and negative consequences
Allow your words and actions to be clear and consistent
Act quickly, speak calmly and rant rarely
Seek out the middle ground - when to negotiate and when to stand firm
Practice forgiveness and patience
Use others for support

Communications and Counselling

Using sympathy and empathy
Speaking positively and assertively

Using non-verbal communication

Understanding body language and how it can be used

Action Plan

Taking it back to the library