Supporting Users & Troubleshooting Applications on a MS Windows Desktop O/S Platform 2262

Course Type

Private:

This outline is available as a private course. Please contact us to arrange this course at a venue and date of your choice.

Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.

You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.

We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.

Please contact us to discuss this further on 0191 377 8377.

Exams

This course will help the student prepare for the following Microsoft Certified Professional exam: Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Course Overview

This two-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP. This is the second course in the Microsoft Certified Desktop Support Technician curriculum. Target Audience: This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

Prerequisites

Attended Course 2261: Supporting Users Running the Microsoft Windows XP Operating System
Experience using Microsoft Office as a general user.
Experience using a Microsoft Windows operating system such as Microsoft Windows XP.

Objectives

Delegates will be able to:

Set application compatibility settings.
Troubleshoot application installation problems.
Configure and troubleshoot e-mail account configurations.
Configure and troubleshoot Internet Explorer.
Configure and troubleshoot Outlook Express.
Configure the operating system to support applications.
Configure and troubleshoot file system access and file permission problems on multi-boot computers.
Resolve issues related to usability of applications.
Manage Microsoft Outlook data, including configuring, importing, and exporting data, and fixing corrupted data.
Resolve issues related to customizing Internet Explorer.
Resolve issues related to customizing Outlook Express.
Resolve issues related to customizing the operating system.
Configure and troubleshooting connectivity for applications.
Configure application security.
Identify and troubleshoot problems related to security permissions.
Answer end user questions related to application security settings.
Configure and troubleshoot applications.

Related courses:

Supporting Users & Troubleshooting Microsoft Windows Desktop O/S 2261

Course Content

Key Topics

Training Options

Scheduled public courses at one of our training venues
Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
For further information please contact us on 0191 377 8377

What's Included

1 delegate per computer
Lunch and refreshments when training is delivered at our training venue
Comprehensive course manual and exercises

Microsoft is a Registered Trademark

Microsoft Certified Professional training courses in North East England, courses in Durham, Washington, courses in Newcastle, courses in North East support troubleshooting windows desktop

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