Supporting Users & Troubleshooting Microsoft Windows Desktop O/S 2261

Course Type

Private:

This outline is available as a private course. Please contact us to arrange this course at a venue and date of your choice.

Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.

You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.

We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.

Please contact us to discuss this further on 0191 377 8377.

Exams

This course will help the student prepare for this Microsoft Certified Professional exam: Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Course Overview

This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP. This is the first course in the Microsoft Certified Desktop Support Technician curriculum. Target Audience: This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

Prerequisites

Basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP.
A basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Basic understanding of core operating system technologies including installation and configuration. A basic understanding of hardware components and their functions. A basic understanding of the major desktop components and interfaces, and their functions. A basic understanding of TCP/IP settings. How to use command-line utilities to manage the operating system.
A basic understanding of technologies that are available for establishing Internet connectivity.

Objectives

Delegates will be able to:

Perform post installation configuration (user configuration, apply service packs, etc.).
Answer end user questions related to upgrading from a previous version of Windows.
Troubleshoot system startup and user logon problems.
Monitor and analyze system performance.
Monitor, manage, and troubleshoot access to files and folders.
Troubleshoot connecting to local and network print devices.
Configure and troubleshoot hardware devices and drivers.
Configure and troubleshoot storage devices.
Configure and troubleshoot display devices.
Troubleshoot network protocols and services.
Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
Configure and troubleshoot input and output (I/O) devices.
Configure support for multiple languages or multiple locations.
Troubleshoot security settings and local security policy.
Configure and troubleshoot local user and group accounts.
Troubleshoot the TCP/IP protocol.
Configure and troubleshoot Internet Connection Firewall (ICF) settings.
Troubleshoot name resolution issues.
Configure and troubleshoot remote connections.
Configure and troubleshoot end user systems using remote Desktop and Remote Assistance.
Perform and troubleshoot an attended installation of the Windows XP operating system.

Related courses:

Supporting Users & Troubleshooting Applications on a MS Windows Desktop O/S Platform 2262

Course Content

Key Topics:

Training Options

Scheduled public courses at one of our training venues
Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
For further information please contact us on 0191 377 8377

What's Included

1 delegate per computer
Lunch and refreshments when training is delivered at our training venue
Comprehensive course manual and exercises

Microsoft is a Registered Trademark

Microsoft Certified IT Professional (MCITP)training courses in North East England, courses in Durham, courses in Washington, courses in Newcastle, North East, microsoft windows desktop operating system platform

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