Conflict Management
Course Type
Scheduled:| Date | Location | Duration | Cost |
| 21 Jun 2012 (Thu) | Blyth | 1 | £ 255 |
| 29 Jun 2012 (Fri) | Durham | 1 | £ 255 |
| 20 Nov 2012 (Tue) | Washington | 1 | £ 255 |
| 13 Dec 2012 (Thu) | Blyth | 1 | £ 255 |
| All prices exclude VAT | |||
Private
: | This outline is available as a private course. Please contact us to arrange this course at a venue and date of your choice. |
Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
Course Overview
Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
Prerequisites
- No previous knowledge is required.
Objectives
- Identify what conflict management is and how to deal with it in the workplace by using strategies that work.
Delegates will be able to:
Course Content
Introduction
- What is conflict?
Conflict management strategies that work
- The six-step approach to win-win conflict resolution
Practising everyday conflict resolution skills
Dealing with the 4 most common sources of conflict that lead to disagreements
Choosing a management style that fits the situation
How to deal with your own anger and emotions
- Safe ways to blow off steam without venting it on people
How to understand what's really bugging you
Seven steps you can take to experience your feelings without acting them out
Expressing yourself without accusation, sarcasm or hostility
Responding to anger in others
- How to validate someone's anger without fanning the flames
One sure-fire way to let the situation cool down before trying to resolve it
Effective strategies for defusing an escalating argument
Quickly de-escalating an emotional confrontation with a boss or co-worker
Conflict communication skills
- Overcoming the feeling that negative feedback is a personal attack
Turning negative self-talk into positive affirmations
Avoiding the eight most common pitfalls to giving negative feedback
Recognising that difference between valid feedback and a personal put-down
Taking care of yourself
- Relaxation skills you can master to control stress and relieve tension
How to handle rejection and still feel good about yourself
Setting your limits - how to say "No" without generating anger or guilt
Training Options
- Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
- Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
- For further information please contact us on 0191 377 8377
What's Included
- Relaxed refreshment area at our training venues
- Lunch and refreshments when training is delivered at our training venue
- Comprehensive course manual and exercises
Conflict Magement training courses in North East England, Durham, Washington, Newcastle. Help with managing conflicts.
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