Windows 7 : Enterprise Desktop Support Technician 50331

     

Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.

You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.

We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.

Please contact us to discuss this further on 0191 377 8377.

Identify and Resolve New Software Installation Issues

Resolve Software Installation Issues
Using Virtualization for Testing
Using Applocker
Using Group Policy to install software
Multilingual Deployment
Planning New Software Deployment
Digitally Signing Software
Using WMI
Using Software Restriction Policies

Resolve Software Configuration Issues

Configuring Updates
Resolve Configuration Issues with Group Policy
Enable and Disable Features
Pointing to a Network Resource
Problem Steps Recorder
Resolve Software Configuration Issues
Driver Updates
Change Default Settings on the Image

Resolve Software Failure

System Restore
Windows Experience Index
Application Compatibility Toolkit
Event Forwarding
Event Viewer
Resolve Software Failure
Testing Compatibility with Safe Mode
Windows Troubleshooting Platform

Identify and Resolve Logon Issues

Machine Accounts
User Account Properties
Network Services
User Profiles
Resolve Logon Issues
Trust Relationships
Authentication Process

Identify and Resolve Network Connectivity Issues

Resolve Network Connectivity Issues
Network Connectivity Tools
Scope of the Problem
Hardware Issues
TCP/IP Configuration
Branch Cache
Network Routing
IPSec Configuration

Identify and Resolve Name Resolution Issues

Manual vs DHCP Configuration
Name Resolution Order
DNS Name Resolution
Resolve Name Resolution Issues
WINS Configuration
Using LMHOSTS files
Using a Hosts files

Identify and Resolve Network Printer Issues

Resolve Network Printer Issues
Creating Printer Pools
Connecting to a Network Printer
Managing the Print Spooler
Manage Printers with Group Policy Settings
Setting Printer Priorities
Printer Permissions
Configuring Drivers
Printer Schedules

Identify and Resolve Performance Issues

Optimize Network Usage
Setting Power Management
Resolve Performance Issues
Optimize Hard Drive Usage
Optimize Processor Usage
Analyzing Event Logs
Optimizing Memory Usage
Performance Tools

Identify and Resolve Hardware Failure Issues

Network Card Issues
Resolve Hardware Failure Issues
Diagnosing Memory Failure Issues
Windows Hardware Diagnostic Tools
Power Supply Issues
Hard Drive Issues

Identify and Resolve Wireless Connectivity Issues

Signal Strength
Resolve Wireless Connectivity Issues
Management Options for Wireless Devices
Wireless Profiles
Wireless Security

Identify and Resolve Remote Access Issues

DirectAccess Configuration
Resolve Remote Access Issues
Authentication Protocols
VPN Configuration
Dial-up Configuration
Remote Access Methods

Manage File Synchronization

Synchronization Settings
Transparent Caching
Configuring Offline File Access
Resolve File Synchronization Problems
Roaming Profiles
Restoring Network Files

Identify and Resolve Internet Explorer Security Issues

Resolve Internet Explorer Security Issues
Configure Security Zone
Configure Security Levels
Configure Privacy Settings
Configure Smart Screen Filter
Other Security Issues
Managing Add-ons

Identify and Resolve Firewall Issues

Network Security Tools
Program and Port Exceptions
Resolve Firewall Issues
Configuring Notifications and Logging
Securing Network Applications and Features

Identify and Resolve Issues Due To Malicious Software

Proactive Malware Protection
Protecting Internet Explorer
Windows and Anti-Virus Updates
Resolve Issues Due To Malicious Software
Recovering From Malware Infection

Identify and Resolve Encryption Issues

Using BitLocker
Using EFS
Encryption Tools
Resolve Encryption Issues
Configuring a Recovery Agent

Identify and Resolve Software Update Issues

Types of Windows Updates
Using Windows Update
Using Microsoft Update
Resolve Software Update Issues

Training Options